Last Updated: 17 March 2026
Thank you for visiting and shopping at
https://isphanieyewear.in/
We want you to be satisfied with your experience. If you are not completely satisfied with your purchase, please review our refund and return policy below.
1. Returns
You have 7–30 days from the date of purchase to request a return or refund.
To be eligible for a return:
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The item must be unused and in the same condition that you received it
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The item must be in the original packaging
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Proof of purchase or receipt must be provided
2. Non-Returnable Items
Certain types of items cannot be returned, including:
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Digital downloads or software
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Gift cards or promotional items
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Services that have already been delivered
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Customized or personalized products
3. Refunds
Once we receive and inspect your returned item:
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We will notify you about the approval or rejection of your refund
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If approved, your refund will be processed to your original payment method
Please allow 5–10 business days for the refund to appear in your account.
4. Exchanges
We only replace items if they are:
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Defective
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Damaged
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Incorrectly delivered
If you need an exchange, please contact us with your order details.
5. Return Shipping
Customers are responsible for paying return shipping costs unless:
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The item was damaged
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The wrong product was delivered
Shipping costs are non-refundable.
6. Late or Missing Refunds
If you haven’t received your refund:
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Check your bank account again
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Contact your credit card company
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Contact your bank
If you still have not received your refund, please contact us.
7. Contact Us
If you have any questions about our Refund and Returns Policy, please contact us:
Email: info@isphanieyewear.in
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